Legal, Privacy & Practice Policies
Amara Health is committed to providing clear information about our practice, website, patient communications, privacy, membership model, and important policies. The information below provides general guidance regarding use of this website and Amara Health services. Certain policies, including membership terms, financial policies, telehealth consent, and privacy practices, may also be governed by separate agreements or notices provided to patients.
Website Terms of Use
By accessing or using the Amara Health website, you agree to use this website only for lawful informational purposes.
The information provided on this website is intended to help visitors learn about Amara Health, our physicians, services, membership options, and general health topics.
Website content may be updated, modified, or removed at any time without prior notice. Although we make reasonable efforts to keep website information accurate and current, Amara Health does not guarantee that every page, service description, price, benefit, or other item displayed on the website will always reflect the most recent practice information.
If information on the website differs from an executed patient agreement, membership agreement, financial policy, consent form, or other official practice document, the terms of the applicable official document will control.
This Website Does Not Provide Medical Advice
Information provided on this website is for general educational and informational purposes only.
Nothing on this website should be interpreted as:
Viewing this website, submitting a contact form, sending an email, or requesting information does not by itself establish a physician-patient relationship with Amara Health or any Amara physician.
A physician-patient relationship is established only through the appropriate patient enrollment, registration, consent, and clinical-care process.
Emergency Notice
This website is not intended for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Do not rely on a website form, email, portal message, text message, or callback from Amara Health for emergency medical care.
Your Health Information
Amara Health is committed to protecting the privacy and security of patient health information in accordance with applicable federal and state requirements.
Patients will receive a separate Notice of Privacy Practices describing how protected health information may be used and disclosed and explaining patients' rights regarding their health information.
Amara Health Membership
Amara Health operates a concierge primary care membership model. Membership provides enhanced benefits associated with the membership level selected, which may include increased access, longer appointments, priority scheduling, enhanced communication, preventive support, and care coordination.
Membership Is Not Health Insurance
Amara Health membership is not health insurance and is not a substitute for comprehensive health insurance coverage.
Patients are encouraged to maintain appropriate health insurance for services and expenses outside the Amara membership. These may include:
Membership Benefits
Benefits vary by membership level and are subject to the applicable Amara Health Membership Agreement.
Website descriptions are intended as general summaries and do not replace the terms of the signed membership agreement.
If there is a difference between information displayed on the website and the executed membership agreement, the membership agreement controls.
Pricing
Membership fees, promotions, and benefits may change.
Any applicable enrollment terms, renewal terms, cancellation requirements, and payment obligations will be provided before enrollment.
Electronic Communications
Amara Health may communicate with patients and prospective patients electronically where appropriate, including through:
Electronic communication can carry privacy and security risks.
Patients should avoid sending sensitive medical information through general email addresses, public website forms, social-media accounts, or other channels not designated for clinical communication.
Established patients should use the secure Patient Portal or other communication method provided by Amara Health for appropriate medical communication.
HHS permits healthcare providers to communicate electronically with patients when appropriate safeguards are used, but electronic communication should be handled with reasonable privacy precautions.
Patient Portal
Amara Health uses Elation Patient Passport for secure patient portal access.
Text and Email Communications
By voluntarily providing a telephone number or email address and electing to receive communications from Amara Health, an individual may receive communications related to:
Standard message and data rates may apply.
Patients may request to stop receiving non-essential text or email communications in accordance with the instructions provided or by contacting Amara Health.
Promotional Offers
From time to time, Amara Health may offer promotional membership benefits, including Founding Member benefits.
Promotional offers:
The specific terms provided with an applicable promotion will control.
Health Insurance
Amara Health may participate with selected health insurance plans.
Insurance participation is subject to credentialing, contracting, plan networks, and other requirements and may change over time.
Patients are responsible for confirming their individual insurance coverage and benefits.
A statement that Amara Health participates with an insurance company does not necessarily mean that:
When applicable, patients remain responsible for copayments, deductibles, coinsurance, non-covered services, and other obligations required by their individual insurance plan.
Financial Policy
Patients are responsible for understanding the financial terms associated with their Amara membership and medical care.
Depending on the service, charges may include:
Patients will receive additional financial-policy information as appropriate during enrollment and registration.
Membership Cancellation
Membership cancellation, renewal, termination, notice requirements, refunds, and other membership conditions are governed by the applicable Amara Health Membership Agreement.
Please contact Amara Health with questions about your individual membership.
Appointment Policies
Amara Health asks patients to provide as much notice as possible if they need to cancel or reschedule an appointment.
Late-cancellation, missed-appointment, or other applicable scheduling policies will be communicated to patients through the practice's formal financial and scheduling policies.
Access to Your Care Team
Amara membership is designed to provide enhanced access compared with traditional high-volume primary care. However, membership does not guarantee:
Scheduling and communication depend on factors including medical urgency, physician availability, office hours, the patient's membership level, and the appropriate method of care.
For emergencies, patients should call 911 or seek emergency medical care.
Prescription Policy
Prescriptions are provided only when medically appropriate and at the professional judgment of the treating physician.
Certain medications may require:
Membership does not guarantee that any particular medication will be prescribed or renewed.
Amara Health physicians retain independent clinical judgment regarding all prescribing decisions.
Telemedicine Services
Amara Health may offer telemedicine for medical concerns that can be appropriately evaluated through remote care.
Telemedicine may involve communication through audio, video, secure messaging, or other approved technology when permitted and clinically appropriate.
Not every condition can be safely evaluated remotely.
Your physician may recommend:
when appropriate.
Telemedicine does not replace emergency medical services.
Patients may be asked to complete a separate Telemedicine Consent before receiving telemedicine care.
HHS recognizes several forms of telehealth, including video, audio, and asynchronous communication, and HIPAA-regulated providers must use remote communication technologies in accordance with applicable privacy requirements.
Outside Healthcare Services
Amara Health may order or coordinate care provided by outside organizations, including:
These organizations are independent from Amara Health unless otherwise stated.
Their services, billing practices, scheduling, privacy practices, and charges may be governed by their own policies.
Amara Health cannot guarantee the availability, pricing, insurance coverage, or performance of an outside healthcare provider or facility.
General Website Inquiries
The website contact form is intended for:
Do Not Submit
Please do not submit:
through the general website contact form.
Established patients should use the secure patient communication channels provided by Amara Health.
Third-Party Websites
The Amara Health website may contain links to third-party websites or services, including patient portals, scheduling platforms, laboratories, maps, payment services, or other resources.
These third-party services maintain their own privacy policies, terms, security practices, and content.
A link from Amara Health does not necessarily constitute an endorsement of all information, services, or practices provided by that third party.
Cookies and Website Technologies
The Amara Health website may use cookies or similar technologies necessary for website functionality, security, analytics, and improving the visitor experience.
Website Content
Unless otherwise stated, the text, branding, logos, graphics, design elements, and original content displayed on this website are owned by or licensed to Amara Health and may be protected by applicable intellectual-property laws.
Website content may not be reproduced, republished, or used for commercial purposes without authorization except as permitted by law.
Website Availability
Amara Health does not guarantee uninterrupted availability of the website, patient portal, online scheduling tools, or other electronic services.
Technical interruptions, maintenance, third-party outages, or other circumstances may temporarily affect availability.
If an online service is unavailable and you need non-emergency assistance, please contact the clinic during regular business hours.
Accessibility
Amara Health is committed to making our website accessible and usable for as many individuals as reasonably possible.
If you experience difficulty accessing information on this website or require assistance obtaining information in another format, please contact our office.
We welcome feedback regarding website accessibility.
